Jiaby Boutique Assistant

Last updated: August 18, 2026

1. About this Privacy Policy

Jiaby Boutique Assistant is a customer communication and order management solution provided by Jiaby. It helps online boutiques respond to customers through Facebook Messenger, display products, and assist customers with placing orders.

2. Information We Collect

When a customer communicates with a boutique using Messenger, the service may process information necessary to respond to the customer and process an order, including:

Facebook/Messenger user identifier
Messages sent by the customer
Customer name
Telephone number
Delivery address
Product information
Order information
Information voluntarily provided by the customer during the conversation

We only process information that is necessary to provide the requested service.

3. How We Use Information

Information may be used to:

Respond to customer questions
Provide product information
Display available products
Provide prices and availability
Process customer-initiated orders
Confirm orders
Provide delivery information to the relevant boutique
Maintain and manage orders
Improve the reliability of the service

Jiaby does not use Messenger conversations to send unsolicited promotional messages through Jiaby Boutique Assistant.

4. Facebook Messenger

Jiaby Boutique Assistant integrates with Facebook Messenger to allow customers to communicate with participating boutiques.

When a customer sends a message to a participating boutique, the service may receive and process information made available through the Messenger platform in accordance with Meta's applicable policies and permissions.

The service only uses the information necessary to provide the requested functionality.

5. Data Storage and Service Providers

Information required to operate the service may be processed and stored using service providers supporting the application, including backend infrastructure, automation services, and AI services where applicable.

These providers process information only as necessary to provide the functionality of the service.

6. Data Sharing

Jiaby does not sell customer personal information.

Information may be shared with the participating boutique when necessary to fulfill a customer request, including processing and delivering an order.

Information may also be processed by technical service providers required to operate the application.

7. Data Retention

We retain information only for as long as reasonably necessary to provide the service, manage orders, maintain business records, comply with applicable obligations, and resolve disputes.

Customers may request deletion of their personal information, subject to information that we may be required to retain for legitimate business or legal purposes.

8. Data Deletion Requests

Customers may request deletion of personal information processed through Jiaby Boutique Assistant by contacting us at contact@jiaby.io.

Please include enough information to allow us to identify the relevant conversation or order. We will review the request and take appropriate action in accordance with applicable requirements.

9. Security

Jiaby applies reasonable technical and organizational measures to protect information against unauthorized access, alteration, disclosure, or destruction.

However, no internet-based service can guarantee absolute security.

10. Children's Privacy

Jiaby Boutique Assistant is not intentionally designed to collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy when necessary to reflect changes to our services, technology, or legal requirements. The latest version will always be made available through the published Privacy Policy URL.

12. Contact

Jiaby
Email: contact@jiaby.io
Website: jiaby.io
Facebook: Jiaby MDG